Description of Products:
We offer a curated collection of design objects, photography, and jewelry created by talented artists. Each product is meticulously described on our website, outlining materials, dimensions, and unique features.
Accuracy of Product Descriptions:
We are committed to providing accurate and detailed product descriptions. Alongside our website, customers can find additional information on our Instagram page and individual artist/designer pages.
Modifications and Cancellations:
Customers can modify or cancel their orders within 24 hours of purchase. After this period, orders are considered final and cannot be changed.
Unavailable Products:
While we strive to maintain accurate inventory, in the rare event that a product becomes unavailable after an order is placed, we will promptly notify the customer. Options may include offering alternatives or providing a refund.
Price Determination:
Prices are determined individually with each artist/designer, reflecting the quality and craftsmanship of their work.
Payment Methods and Security:
We accept various payment methods, including card payments, Apple Pay, and bank transfers, all processed securely through Stripe. Our website employs SSL encryption to ensure the security of online transactions.
Shipping Times:
Shipping times vary depending on the product and its availability. Some items are made to order, and customers will be notified of estimated shipping times during the checkout process.
Shipping Costs:
Shipping costs are transparent and are calculated based on the selected shipping method. Unfortunately, we do not offer free shipping at this time.
Return Policy:
Customers have a 7-day window to return products. To be eligible for a return, items must be appropriately packaged to prevent damage during return transit.
Exchanges:
Exchanges are permitted, but customers are responsible for the associated delivery costs. Conditions for exchanges are outlined in our detailed exchange policy.
Protection of Intellectual Property:
We respect the intellectual property rights of our artists/designers. Our focus is on promoting their work and ensuring proper recognition.
Use of Product Images:
Customers must seek permission via email at info@kolektcollective.com before using or reproducing product images for personal use.
Information Collection:
We collect and use customer information, including name, surname, and full address, solely for order processing and delivery purposes.
Information Sharing:
Customer information is not shared with third parties except as required for transaction processing through Shopify, with customer consent.
Limitation of Liability:
We maintain a commitment to quality, but we cannot be held liable for damages related to product use. Please review our product care guidelines.
Dispute Resolution:
In the event of disputes, we aim to resolve them amicably. Legal matters will be addressed in accordance with Polish jurisdiction, with arbitration or mediation options available if necessary.
Account Termination:
We reserve the right to terminate customer accounts or access to our online store under circumstances violating our terms and conditions.
Notification of Changes:
Customers will be notified of any changes to our terms and conditions via email. It is recommended to review these periodically.
Logo: Krzysztof Fajgiel
Web Design: Natalia Zmarzła
Development: Wiktoria Żebrowska
Are you interested in one of our unique pieces? Reach out to us for more information on pricing and availability.
Are you interested in one of our unique pieces? Reach out to us for more information on pricing and availability.